Guest Services

It is our aim to treat each and every person who comes through our gates as if they were a guest in our home. If there is anything that we can do to make your visit to Whitetail even better, please don't hesitate to stop by the Guest Service lobby, located on the plaza to the right of the ticket windows, and let us know. Our friendly and experienced team is here to assist you in any way we can.
Our goal at Whitetail Resort is to provide a total recreational experience so enjoyable that our guests choose to return again and again.
Whitetail Guest Services

Hours Of Operations

Summer Office Hours

  • Monday to Thursday from 8:30 a.m.-4:30 p.m.
  • Friday from 8:30 a.m.-3:30 p.m.
  • Saturday & Sunday Closed

Winter Ski & Snowboard Hours

  • Lifts Operate Daily from 8:30 a.m.-10 p.m.
  • Night Session from 4 p.m. to 10 p.m.
  • Christmas Eve from 8:30 a.m.-5 p.m.
  • Christmas Day from 12-10 p.m.

Holiday Schedule

  • Christmas & New Years: Dec. 25, 2020-Jan. 1, 2021
  • Martin Luther King Weekend: Jan. 16, 2021-Jan. 18, 2021
  • President's Day Weekend: Feb. 13, 2021-Feb. 15, 2021
Whitetail Tubing

Tubing Hours

Regular Hours

Monday to Thursday: 4 p.m.-10 p.m.

Friday 12 p.m.-10 p.m.

Saturday & Sunday 9 a.m.-10 p.m.

For rates and additional information, visit our Snow Tubing page.

Snow Tubing

Resort Contact Information

Whitetail Resort
(717) 328-9400
wtinfo@vailresorts.com		 Whitetail Golf Resort
(717) 328-4169
wtinfo@vailresorts.com
 Guest Services
(717) 328-9400 ext: 3511
wtinfo@vailresorts.com		 Adventure Snow Tubing
(717) 328-9400
wtinfo@vailresorts.com
Private Lesson Desk
(717) 328-9400 ext: 3561
WTPrivateLessons@vailresorts.com		 Group Sales
(717) 328-9400 ext: 3517
WhitetailMtnGroups@vailresorts.com		 Kids Mountain Camp
(717) 328-9400 ext: 3600
WTKMC@vailresorts.com		 Ski & Snowboard School
(717) 328-9400 ext: 3561
wtinfo@vailresorts.com

Resort Services & Amenities

We have three ATMs which are conveniently located in the Guest Service lobby, Day Break Cafe and in the Marketplace.
We know that car trouble can put a damper on even the best day. Call us if you have a dead car battery, have run out of gas, or have any other vehicular issues. We will provide assistance to help get you on your way home as soon as possible.
Whitetail Resort offers child care for ages 6 months to 12 years. For more information, visit our childcare page for more details.
There is no need to worry about leaving your equipment unattended. Our complimentary ski and snowboard check, located in the base area, is available from 8:00 am until 10:00 pm, seven days a week.
Our staff will give you thorough directions to local shopping areas and restaurants, as well as to our lodging partners and sister resorts: Liberty Mountain and Roundtop Mountain. All you have to do is ask.

Great News! We now have an online system to assist our guests in locating and recovering lost items. By going online to www.chargerback.com, and clicking on "Report Lost Item", guests may place a detailed description of the missing item.

If the missing item has been turned in at the resort, a match will be created and we will be able to contact you.

Our lost and found items will be updated on a daily basis. Chargerback is a free service to guests however standard shipping charges will apply if you ask us to ship the item to you.

There is nothing scarier than losing your child in an unfamiliar place. Let us know as soon as the separation occurs, and we promise to alert both our Security Department and our Mountain Hosts so we can reunite parent and child as quickly as possible.
Have you lost your locker key or ski check tag? Stop by the Guest Service lobby and we can help you. There is a $5.00 charge for lost tag and a $15.00 charge for lost locker key. Our Security staff will assist you in retrieving your items.
There is no need to wait in ticket lines anymore. Purchase your lift ticket online and proceed to our designated Express ticket windows. (Please be aware that these windows are not operated during midweek/non-holiday periods. Simply step up to any open ticket window during these times.)

We have 127 lockers available for storing your skiing and snowboarding equipment in the lower level of the lodge. Regular lockers are 87 inches high and 18 inches wide. Large lockers measure 87 inches high and 24 inches wide.

Pricing for lockers is as follows:

  • Regular $200.00
  • Large $250.00
  • Season pass holders receive a $20.00 discount on lockers

Lockers reserve quickly, so call today!

For more information call Guest Services at 717.328.9400 ext 3511

During our peak times and holidays, we offer our convenient and complimentary shuttle service. Our shuttles travel the parking lots and will pick you up right at your car, then drop you off at our front circle. Please note that shuttle service runs based on business levels.
Whitetail Winter
Give the gift of fun

Gift Cards

Gift Cards are perfect for the outdoor enthusiast in your family. They are available for purchase by phone or at the resort. 

Do you have children who come frequently? Reload a gift card each week with an 'allowance' for them so you don't have to worry about giving them cash. You may add more money to the account anytime after the initial purchase.

Questions? Just give us a call 717.328.9400